Case Management
Case Management
MATES Case Managers work directly with people experiencing distress to help them develop an individually-tailored support plan.
MATES 24/7 Helpline is available to workers and their families.
WHY CALL MATES HELPLINE?
The aim of the MATES helpline and support services is to save lives – but it is not just about suicide. We are here to help you through even the smallest issue that is causing you distress, anxiety, or any other negative emotion. There are many reasons why people need help. Sometimes it’s one major issue but often, it’s several smaller issues that can create bigger problems. Issues sometimes include:
- Alcohol and other drugs
- Bullying
- Child custody matters
- Family crisis
- Financial strain
- Gambling
- Loss of a loved one
- Redundancy / loss of employment
- Relationship issues
- Stress
- The anniversary of a lost loved one
- Work pressures
Small problems can become big problems, so we encourage you to contact us sooner rather than later. You might need only one short conversation to get back on track, or you might need something more
where we help you to develop a plan that suits your individual needs
HOW WE HELP YOU
When ongoing help is needed, a qualified MATES Case Manager will work directly with you to develop a support plan. We can do this over the phone, face to face, or via an online video platform. Your support plan will consist of external services who can help you with your specific situation. Your Case Manager will then stay in touch with you to make sure you are comfortable with the process and getting the help you need.
FREE OF CHARGE & CONFIDENTIAL
All MATES support services are completely confidential which means your details will not be shared without your permission. This includes with your employer, work colleagues, union officials, family, or friends. Sometimes, the information you choose to share can help an external support service provide you with a higher level of care, but this will only be passed on with your permission.
If a Case Manager believes someone is going to harm themselves or put another person at risk, they are obliged to support the person by informing the appropriate authorities. The exact details of this situation are explained in full by the Case Manager in the initial conversation and all questions and concerns are addressed.