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Terms & Conditions

MATES in Construction Website Terms and Conditions

1. Welcome and Agreement By using our website (mates.org.au and any related pages), you agree to follow these terms and conditions. If you don’t agree, please don’t use the site. We may update these terms occasionally, so check back in from time to time.

2. About the Site This website is run by MATES in Construction (Australia) Ltd. It exists to provide information about our work, support services, training programs, and to give people a way to get involved or donate. The content here is for general information only and doesn’t replace medical, legal, or financial advice.

3. Who Can Use the Site Our website is for people in Australia, and mainly for adults over 18. If you’re using the site as an organisation or on someone else’s behalf, you promise you have permission to do so.

4. Privacy We care about your privacy. Please read our Privacy Policy to understand how we collect, use, and protect your information.

5. Donations and Online Store You can make donations and buy merchandise through our website.

  • Donations are processed securely and may be tax-deductible (we’ll provide a receipt if they are).
  • We use trusted third-party payment providers (eg. Stripe or Shopify) to process payments.
  • All prices are in Australian dollars (AUD).
  • If there are any issues with your order, let us know and we’ll work to resolve it. We offer exchanges or refunds in line with Australian consumer law.

6. Mental Health Support Disclaimer While we provide mental health and suicide prevention support, the website itself is not a crisis service. If you or someone you know is in danger, call 000. For 24/7 support, contact the MATES Helpline on 1300 642 111.

7. Copyright and Trademarks All content on this website belongs to MATES in Construction, unless we say otherwise. That includes logos, designs, videos, written content, training materials and more. You can’t copy, reproduce or use any of it without our permission.

8. Linking to Other Sites We sometimes link to other websites for more information or resources. We try to link to trusted sources, but we can’t control or be responsible for their content or how they handle your information.

9. Your Comments and Contributions If you submit anything to our site (like a story or feedback), you give us permission to use it as part of our work, including sharing it in our materials. We won’t use anything in a harmful or misleading way, and we respect your privacy.

10. Limiting Our Responsibility We do our best to keep the website accurate and running smoothly, but we can’t guarantee everything will always work perfectly. We’re not responsible for any loss or damage you suffer from using (or not being able to use) the website, to the extent allowed by law.

11. Australian Law Applies These terms are governed by the laws of Queensland, Australia. Any issues or disputes will be dealt with in that legal framework.

12. Get in Touch If you have any questions about these terms, contact us at info@mates.org.au or call us on 1300 642 111.